FREE DOMESTIC SHIPPING OVER $99 + HASSLE FREE RETURNS
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Customer Care

Thank you for shopping Resurrection. We value your business very much and it is our goal to offer you quality merchandise and excellent customer service.

HOW IT ALL WORKS

We ship Monday thru Friday, with the exception of holidays. Unless a pre-order item or otherwise stated in item description, orders are fully processed within approximately 1 to 2 business days excluding weekends and holidays. Occasionally, an order may be placed on hold. In this case, we will contact you within one business day for the additional information we need to expedite your order. If no response is received within five business days your order will be canceled and merchandise placed back into our inventory.

PAYMENT OPTIONS

We accept American Express, Visa, MasterCard, Discover, Apple Pay and PayPal. For International orders a valid international credit card may be used. If the credit card is not verifiable as belonging to the person who placed the order, the order will be canceled.

SALES TAX

Applicable sales tax will be charged to all orders shipping within the state of California.

PROMO CODES

From time to time we may offer special promotions. Only one discount code will be allowed per order and promo applied towards applicable items only. Codes, unless otherwise specified, will not be applied to an order that has already been processed or to pre-order and sale merchandise.  Promo codes cannot be applied towards past orders.  Items purchased with promo codes advertised on our site are eligible for store credit or exchange only. 

PRE-ORDER POLICY

When you pre-order an item it is reserved just for you. Your credit card will be charged at the time your order is placed and order will ship as soon as it arrives to our store. Delivery dates are estimated dates based on information provided to us by the manufacturer. If we are unable to fulfill your order, your credit card will be refunded immediately.

SHIPPING POLICIES

  • US SHIPPING - We offer free domestic standard ground shipping within the continental U.S. for orders of $99 or more. Orders are shipped via United States Postal Service and arrive within 7-10 business days after processing. Delivery time does not include Sundays or holidays.  GET IT FAST - If you need your order shipped quickly, please select Priority Express Mail as your shipping option.  These orders will ship next business day and in some cases same business day via expedited delivery. If you purchase your item on Friday and request Priority Express Mail your order will ship on Monday. Please make sure to write a note at time of checkout alerting us of your Express Mail shipment.  Please note that transit times are measured at the point of shipping and are only estimated.  
  • Our shipping department is open Monday through Friday 8 a.m. – 3 p.m. If your order is placed after 12 p.m. it will be processed the following business day. Please allow up to 1 – 2 business days to fully process your order.
  • INTERNATIONAL SHIPPING - For International orders shipped outside the U.S., the billing and shipping address must be the same. We offer United States Postal Service, Priority Mail Express, which comes with tracking. Orders are not guaranteed to ship next business day if additional verification is needed by customer. Please allow up to 21 business days for delivery. In some cases it can take longer if parcel is delayed in customs at destination country, this is not in our control. International orders will not ship until all of the items in order are in stock.  Please note that transit times are measured at the point of shipping

INTERNATIONAL CUSTOMS DUTIES AND OTHER FEES

International shipping charges do not include taxes or duty. Customer is solely responsible for any customs, duties, foreign taxes or other fees applicable to such country. Any unclaimed package(s) are the responsibility of the customer.

In complying with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. As a retailer, we are prohibited by law from marking your order as "gift," even when the order is intended as a gift by its recipient. Your local customs office can assist you with questions about these charges. If you a Resurrection shipment is refused at time of attempted delivery, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package and amount will be deducted from your merchandise refund. If the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

International orders take approximately 5-21 days transportation to reach your country and can take additional days for the package to pass through customs. Your postal service will be delivering your package if sent through Unites States Postal Service.

RETURNS & EXCHANGES OVERVIEW

Resurrection accepts returns and exchanges within 14 days of receipt of merchandise. During the Holiday season (Nov. 15th - Dec 25th), we will accept your return after 30 days as long as it is received by January 7th. If you are not satisfied with your purchase and need to make an exchange or return, please follow the below instructions:

If returning an item(s), simply log-in to your account under the MY ACCOUNT tab at the top of our Homepage and follow the written instructions given on the packing slip included with your order. Merchandise must be returned to us within 14 days from initial receipt. Returns received after this time are subject to refusal or 15% restocking fee.

Confirm your items are eligible for return (see exclusions below).  Returns are not permitted on the following items:

  • Merchandise purchased with certain promo codes as advertised on our site and email marketing
  • Sale merchandise
  • Special Orders
  • Swimwear, bodysuits and undergarments
  • Active/Fitness wear
  • Hair accessories & hats
  • Earrings & some accessories as indicated.
  1. Merchandise must be returned unworn, unwashed and free of any alterations, odors and damages with all tags attached including manufacture packaging, boxes, etc. Merchandise returned without original factory tags and packaging are subject to refusal or 15% restocking fee.
  2. If your item is damaged in transit, please notify us within 48 hours of delivery so we can quickly resolve the issue. We are not responsible for damages that occur during care of an item, including but not limited to, dry cleaning, washing or wear.
  3. Refunds are processed to the original form of payment within 14 days from the date we receive the item(s). If this is no longer possible, return will be issued in the form of a store credit only. Once your return is fully processed you will receive a confirmation email. Please note: Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution. 
  4. E-Cards are non-refundable and eligible for store credit or exchange only with exclusions as mentioned above.
  5. Initial shipping and handling charges are non-refundable for neither U.S. or International shipments on all orders, including orders that received free shipping. Fees will be deducted from your refund amount.

 

  •   U.S. RETURNS & EXCHANGES
  1. We are happy to provide you with a no hassle USPS return postage label. Resurrection will deduct $7.75 from refunded returns if return label is provided. When return label is provided and you are returning for store credit or exchange, the cost of label is waived and will not be deducted from your store credit or exchange.  Initial shipping charges will be deducted from store credit. 
  2. If you are returning for a refund, original shipping and handling charges are non-refundable as well as return label, if one is provided. 
  3. If you return part of your order for refund and initial order was shipped free of charge, however, now falls below $99, original shipping cost will be deducted from your refund amount as well as return label, if one is provided. 

We are happy to make an exchange for you towards another item(s) or size in our store. We will only accept returns for exchange if they meet all of the above for an acceptable return. If you would like to exchange your item, please email us at info@shopresurrection.com to ensure that the replacement item is available. We will not remove the exchange item from our store inventory until return tracking number is provided. Please make note of item you would like to exchange and place in in your return package. Even exchange items will be shipped upon receipt of return.

 

  •  INTERNATIONAL RETURNS & EXCHANGES

Customer is responsible for all duties or taxes and postage to return an item. In the event an item is returned to us or refused at time of attempted delivery to customer, and we are charged a tax or duty, this amount will be deducted from your order total and you will be credited/refunded the difference.

Send via insured delivery with tracking number. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.  Package your return carefully so it is not damaged in transit by carrier.

We currently do not provide exchanges for international orders. Please note, return shipping and the initial shipping and handling charges are not refundable for neither International shipments.

 

 

 

 

Resurrection: PO Box 921, Corona Del Mar, CA 92625