Shipping policy
SHIPPING POLICIES
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Orders placed Monday thru Friday before 12pm PST are processed and shipped within 2-4 business days excluding weekends and holidays. During high-volume sales periods, including but not limited to, sales and promotions, holidays, etc., it may take us longer to process orders.
- Please note Pre-Order merchandise, and/or if otherwise stated in item description, orders are fully processed within approximately 2-4 business days excluding weekends and holidays.
- We do our best to ensure the timely delivery of all orders, but please bear in mind that we are only provided with an estimated delivery date from our carriers. There are times these packages can arrive outside of the estimated timeframe.
- Occasionally, it may be necessary for us to place an order on hold due to additional information that is needed. In this case, we will contact you directly so that information can be attained and your order can be expedited as soon as possible. If no response is received within five business days your order will be canceled and merchandise placed back into our inventory.
- US SHIPPING - We offer free domestic standard ground shipping within the continental U.S. on all orders of $75 or more. Orders are shipped via United States Postal Service and should arrive approximately 7-14 business days after processing. Delivery time does not include Sundays or holidays.
- GET IT FAST - If you need your order shipped quickly, please select Priority Express Mail as your shipping option. These orders will ship next business day and in some cases same business day via expedited delivery. If you purchase your item on Friday and request Priority Express Mail, your order will ship on Monday. Please make sure to write a note at time of checkout alerting us of your Express Mail shipment. Please note that transit times are measured at the point of shipping and are only estimated. PRIORITY MAIL postage is not shipped any faster on our end, however, it is a quicker form of postage once it is on the way, opposed to First Class or Parcel Post, being the slowest shipping methods.
- PICK UP YOUR ORDER - We are now offering order pick up in Costa Mesa located in Orange County, California. This is an option offered at checkout and an appointment is required to schedule pick up. Please click here to schedule your appointment.
- INTERNATIONAL SHIPPING - For International orders shipped outside the U.S., the billing and shipping address must be the same. We offer United States Postal Service, Priority Mail Express, which comes with tracking. Orders are not guaranteed to ship next business day if additional verification is needed from customer. Please allow up to 21 business days for delivery. In some cases it can take longer if parcel is delayed in customs at destination country, this is not in our control. International orders will not ship until all of the items in order are in stock. Please note that transit times are measured at the point of shipping.
- U.S. & INTERNATIONAL SHIPMENTS - If any package is returned to us marked undeliverable or insufficient address, we are happy to send it out again, however, correct address and postage will need to be remitted to us prior to our sending.
- DELIVERED SHIPMENTS - After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
INTERNATIONAL CUSTOMS DUTIES AND OTHER FEES
International shipping charges do not include taxes or duty. Customer is solely responsible for any customs, duties, foreign taxes or other fees applicable to such country. Any unclaimed package(s) are the responsibility of the customer.
In complying with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. As a retailer, we are prohibited by law from marking your order as "gift," even when the order is intended as a gift by its recipient. Your local customs office can assist you with questions about these charges. If you a Resurrection shipment is refused at time of attempted delivery, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package and amount will be deducted from your merchandise refund. If the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
International orders take approximately 5-21 days transportation to reach your country and can take additional days for the package to pass through customs. Your postal service will be delivering your package if sent through Unites States Postal Service.